FAQ

Shipping

We offer flat-rate standard shipping within the continental United States. Shipping rates range from $9.99 to $15.99, depending on the distance from our warehouse in Los Angeles, California. Your exact shipping cost will be calculated and displayed at checkout before you complete your purchase.

Please note that all orders over $500 require a signature upon delivery unless the customer redirects the shipment to an authorized pickup location directly through the carrier.

Orders are typically processed within 1 business day, excluding weekends and holidays. Estimated standard shipping transit time is 5–7 business days. See full details in our Shipping Policy.

At this time, we only ship within the continental United States.

FAQ

Returns

Returns are accepted within 30 days of delivery for unused items in their original packaging. See full details in our Return Policy.

Online purchases must be returned through our online return process. We do not currently accept in-store returns for online orders.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

FAQ

Orders

Because orders are processed quickly, we cannot guarantee order changes or cancellations once an order has been placed. Please contact us as soon as possible at info@kimshome.com.

If you have an account, you can check your order status anytime in your Shop account. You’ll receive a tracking number once your order ships.

No. E-gift certificates purchased from KimsHome.com are valid only for online purchases and cannot be used in-store. Likewise, gift certificates purchased in-store at Kim’s Home Center are valid only for in-store redemption and cannot be used online.

FAQ

Products

KimsHome.com is operated by KIMSHOMELA LLC, the ecommerce company for our online store. While it operates separately from Kim's Home Center, our online business is still family-owned and built on the same values, service, and retail experience that have served the Koreatown, Los Angeles community since 1979.

We carefully curate our online assortment based on customer favorites, bestselling items, and over 45 years of retail experience. We’re always on the lookout for exciting new items and will continue expanding our selection over time, so check back often to see what’s new in our store. If there’s something specific you’d like to see us carry, we’d love to hear from you.

Prices may vary between our retail store and online shop. Online pricing may reflect shipping, handling, marketplace fees, and ecommerce operational costs.

Our in-store selection is extensive, so we offer a curated assortment online to keep the shopping experience focused and easy to browse. For our full selection, please visit our flagship store in Koreatown, Los Angeles:

📍 2940 W. Olympic Blvd, Los Angeles, CA 90006
Monday–Saturday: 10:00 AM – 7:00 PM
Closed Sunday